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General
Q.
Can I preview the canvas while I am ordering?
Absolutely. Our unique software makes the photo canvas ordering process easy and fun. Upload your image and preview the canvas in real time.
Q.
How long does it take to upload images?
This is completely dependent on your internet speed. If you are working on a high-speed connection, the images will upload in a matter of minutes. If you are working on a dial up connection, the upload will take longer.
Q.
Do you apply coating to canvas?
Yes we do. We apply the world's finest art coating on the photo canvas (Standard Wrap, Gallery Wrap and Rolled canvas) to provide additional protection.
Q.
What is your refund policy?
PhotoCanvasLand.com is committed to high quality photo canvas and your satisfaction is 100% guaranteed! If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product.
Creating Your Canvas
Q.
What profile to use if you need to prepare your image?
Adobe RGB is preferred if you use profile to prepare your images.
Q.
What if something is wrong with my image or order?
We review every order before processing. Our support representative will contact you if something is amiss.
Q.
What image file format do you accept?
The supported image file formats are JPG, PNG, BMP and GIF.
Q.
Do you offer special image processing, such as cropping, red-eye reduction, and color correction?
We can do custom work upon request. Simply provide us with a detailed description of your ideal cropping in the comments section when you place your order. If you prefer to complete the final cropping and file preparation yourself, simply upload your prepared image at image resolution 150 DPI or higher at the canvas size.
Q.
What size of my image file should be for a standard wrap canvas?
The stretcher bars for standard wrap are 0.75" thick, plus 0.25" wrapped to the back. So your file should be 2" larger for both width and height than the face of the canvas.
For example, for a 8" x 10" canvas, the image should be 10" x 12".
Q.
What size of my image file should be for a gallery wrap canvas?
The stretcher bars for gallery wrap are 1.5" thick, plus 0.25" wrapped to the back. So your file should be 4" larger for both width and height than the face of the canvas.
For example, for a 8" x 10" canvas, the image should be 12" x 14".
Q.
What size of my image file should be for a rolled canvas?
Your file should be the same size as the canvas since there is no stretching. Rolled canvas is your photo printed on the canvas media.
Each rolled canvas has the standard 1" white margin on each side. For example, if you order 8"x10" rolled canvas, the finished rolled canvas has size 10"x12, with the photo printed area of 8"x10" and 1" white margin on each side. You have the option to select 2" white margin with extra cost.
Q.
What's the difference between standard wrap, gallery wrap and rolled canvas?
For standard wrap, canvas is wrapped around a 0.75" thick wood frame.
For gallery wrap, canvas is wrapped around a 1.5" thick wood frame.
For rolled canvas, your photo is printed on the canvas media.
Ordering
Q.
How do I upload a photo?
On the "Home" page, simply click the "Order Now" button. On the order page, click "Browse" button and find the image you want to upload. Then follow the ordering steps to order while previewing the canvas at real-time.
Q.
What bleeding option do you have for the side of the canvas?
You can select full bleed to have the canvas wrapped with edge of you photos showing on side.
Or you can also choose a solid white or black color for the sides of your canvas.
Pricing and Payments
Q.
How do I pay for my order?
You can pay for your order with a credit card or you can start an account with PayPal. Once you enter PayPal's screen, you will be able to choose between paying with a credit card or starting an account.
On you payroll statement, you should see the charge from "Best IT Solutions" which is the parent company of PhotoCanvasLand.com.
Q.
Is my credit card information secure?
We use PayPal as our merchant service. Your credit card information is kept on the secure PayPal site, not with PhotoCanvasLand.com. PayPal goes to great lengths to protect your credit card information. If you'd like more information about their security standards, go to www.PayPal.com
Shipping
Q.
How do I hang my canvas?
Your canvas will come with a sawtooth hanger or hanging wire as ready-to-hang art.
Q.
What can I expect to pay for shipping?
For standard and expedited orders, you'll pay a flat fee per order, regardless of the number of canvases or their sizes.
Continental U.S.
Standard Shipping - $8.95 (canvas shipped within 4 business days)
Expedited Shipping - $24.95 (canvas shipped within 2 business days)
Alaska, Hawaii and Canada
Standard Shipping - $24.95 (canvas shipped within 4 business days)
Q.
How is my order shipped?
We ship your canvas by USPS Priority (US) and USPS Air Mail (Canada). All canvases are carefully wrapped and packaged to prevent damage during shipment. Rolled canvas is shipped in a heavy duty shipping tube.
Q.
How long does it take to receive my order?
We usually ship your photo canvas within 5 business days from receipt of your order. The typical delivery time is 3-5 business days in the US and 10+ business days to Canada after the canvas is shipped.
Q.
What happens if my order is incorrect or damaged when it arrives?
Please contact customer support at: support@PhotoCanvasLand.com and let us know what was wrong or the kind of damage. These events are rare, but we are anxious to fix them when they occur.
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